Refund policy
Return and Cancellation Policy :
We believe in making it easy to find the right parts. That's why we offer a 60-day return window for parts that don't meet your needs. Streamlining this process is a key part of our dedication to you—assisting you in getting what you require and getting back on the road swiftly.
File Online :
- Email us with photos of the received damage part, the shipping box, and the shipping label. This will assist us in investigating the issue and expediting a solution.
- Please keep the original packaging, if anything is wrong with the product we only accept returns with the original packaging. We accept return only with the original packaging.
The Fine Print :
Any item purchased on NesAutoParts.com (unless specified as non-returnable) must be returned within 30 days of purchase. All authorized returns must include all items and components originally included in the package.
Upon receipt of your order, please carefully inspect all packages for any missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please contact our customer service team promptly so we can assist you in processing a return for replacement or refund. We are not liable for missing, damaged, or incorrect parts after 60 calendar days for all products, regardless of fault. NesAutoParts.com is not responsible for lost or stolen packages, and all such claims must be filed through the shipping company.
NESAUTOPARTS.COM. DOES NOT ASSUME, AND HEREBY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO REIMBURSE YOU FOR LABOR EXPENSES, MECHANIC FEES, TOWING EXPENSES, ADDITIONAL REPAIR EXPENSES, RENTAL CAR EXPENSES, OR ANY OTHER INCIDENTAL COSTS OR EXPENSES WHICH YOU MAY INCUR AS A RESULT OF THE USE OR INSTALLATION OF PARTS SUPPLIED BY OR ON BEHALF OF NESAUTOPARTS.COM, REGARDLESS OF WHETHER SUCH PARTS ARE DEFECTIVE OR WERE SHIPPED IN ERROR.
Non-returnable items include: Semi-universal catalytic converters, service manuals (unless sealed), special-order products, consumable products, custom-made products, painted parts, parts that have been modified, and opened/unsealed electrical parts.
freight charges :
We are not liable for any return shipping charges unless the return is caused by a manufacturer's defect or directly results from an error on our part.
Cancellations policy :
We do our best to accommodate order cancellations, which are best accommodated if the order has not been packed or shipped yet. If for any reason we are unable to cancel your order, you may return the product.